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Impact tolerances: defining resilience for critical services

An examination of how to establish, govern and revisit tolerances for important business services.

Back to articlesAlberto G. Alexander, Ph.D.February 15, 2024 · 9 min read
Editorial overview. This is an editorial overview, not a reproduction or full translation of the original article.

Editorial overview

Alberto G. Alexander explores the role of impact tolerances in operational resilience. Identifying essential services, determining acceptable disruption levels and testing those assumptions can help boards prioritize investment and decisions.

Key takeaways

  • 01Business services do not all have the same criticality.
  • 02Impact tolerances need board-level review.
  • 03Scenario testing uncovers potential weaknesses.

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Impact tolerances: defining resilience for critical services | EGP