Methodology to Implement the ITSMS in accordance with ISO 20000-1: 2011
The ISO 20000 standard focuses on the integration and application of coordinated service management processes. Its objective is to provide continuous control, greater efficiency and opportunities to continue improving. That means working within your organization to align the staff and procedures of your customer service, support services, service delivery and operations team.
This standard, designed to achieve quality assurance in the IT service.
Methodology to Implement theITSMS in accordance with ISO 20000-1: 2011